Refund policy

General Information about www.iranticandles.com, www.iranticandles.eu and www.velasiranti.com, to the
effects provided for in Law 34/2002 on Services of the Information Society and Electronic Commerce.
Purchasing and returns policies.

1- General:

These general conditions of sale are applied strictly to
All sales of products made in Iranti Candles de Lorena
Neumann del Río, 78590162J through its website www.alranticandles.com
and www.velasiranti.com, hereinafter Iranti Candles to
natural persons.
Every request made to Iranti Candles necessarily implies in the way of
essential, decisive and essential condition, acceptance without reservations
By the client of the general sales conditions of Iranti Candles
in force on the day the corresponding order is carried out. In addition, the
Client recognizes that the acceptance of these conditions will imply the
application of these to the request to which they refer, as well as any request
subsequent, with the exception of those cases in which new conditions are
you put in your knowledge by Iranti Candles. The fact that Iranti
Candles does not resort to any of those present at a time
Conditions cannot be interpreted nor will it be equivalent to giving up resorting to
them in the future or in the past.

Applicable law and competent jurisdiction. The interpretation and execution of
the conditions, as well as all the acts that are consequence of them,
They will be subject to Spanish law, unless there are provisions
of public order contrary to it.

2- Prices:

The prices published at www.iranticandles.com, Velas www.velasiranti.com, are in
Euros and are in force except typographic error ..

3- Different payment modes:

When formulating the order, the customer can freely choose purchases
to do in Iranti Candles through:
-BANK TRAJET.

- PayPal.

-Apple pay.

-Google pay.

 

4- Product:

The offers presented by Iranti Candles are valid within the limit
of available stocks. Iranti Candles reserves the right to
modify the assortment of products based on the difficulties imposed by
Its suppliers.

Photographs, graphics and descriptions of the products proposed to
The sale are only orientative and do not compromise in any way the
Iranti Candles seller.

5- Shipping policies:

The acquired products will be delivered to the person and to the indicated address
In the order.

· Once the payment is confirmed, we will proceed to prepare the order and will be delivered to Correos every Wednesday. If an order has been placed on Tuesday, the order will be the following Wednesday due to lack of time for its elaboration and will be delivered to Correos Spain. The package will arrive between 4 and 15 days to destination and once the package arrives, you will have 15 days to collect it in the Post Office.

· Shipping costs are excluded in sales prices.
By default, the invoices will be sent to the email address indicated by the
client at the time of high in Iranti Candles.
On Saturdays, Sundays and parties there will be neither departure nor delivery of orders.
Shipments are made on Wednesdays of each week, making exceptions when they are urgent shipments.
Your delay will not imply or annul the order or compensation
some.
An order is considered delivered at the time the carrier
Deliver the package or customer packages. It corresponds to the client to verify the status of the merchandise to the reception and indicate all the anomalies in the delivery receipt.

Shipments outside the Canary Islands. When you receive your order
outside the Canary Islands and within Spanish territory you have to pay the
I.V.A and management expenses (€ 5) of cash.

6- Return and cancellation policies.

6-1 Return of merchandise:

Our policy, complying with current regulations, is to grant the
right to return any article purchased in Iranti Candles in the
Term of 15 days from the date of reception.

The article he has bought in Iranti Candles returned in his
Original, sealing packaging and in perfect condition, will be accepted.

Those will be exempt from any change or return
Articles that have suffered some subsequent damage
To your reception canceling any option of
Refund or change.

Within a maximum period of 15 days of receiving Iranti return
Candles undertakes to his reimbursement.
Before making the return, you will have to communicate it to the department
Customer Service of www.iranticandles.com, www.iranticandles.eu or www.velasiranti.com at email hello@iranticandles.com

If the cause of the return was that the article returned is defective or not
corresponds to what is requested in the order, Iranti Candles will run with the
Return and new shipping costs. If the reason for the return is that the
Order does not satisfy you, we will reimburse the amount but not the expenses of
shipping or return costs.
The reimbursement will be made by the same means of payment that the client has
used to make the purchase.

6-2 Order cancellation:

If the annulment of the order comes before the merchandise exit the client does not
You will have no expense. In the case of an cancellation after the exit of the
Order, the client will be in charge € 10 on shipping costs and
return of this same order.

6-3 Your safe data:

Your safe data at www.iranticandles.com, www.iranticandles.eu and www.velasiranti.com We work
With HTTPS transaction protocols safe data via browsers and web.
We use payment catwalks with the 3DSecure system redirecting the data
to safe servers without trade accessing them or being stored.

6-4 Transactions:
This merchant undertakes not allowing any transaction that is
illegal, that is, consider for credit card or bank brands
acquirer, who can or have the potential to damage the good will of the
themselves or negatively influence them. The following activities are
prohibited by virtue of card brand programs: the sale U
offer of a product or service that is not fully compliance with all
the laws applicable to the buyer, issuing bank, merchant, holder of the
card or cards.